Privacy Policy

LEDsupermall.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect We collect information you provide directly to us:

  • Personal Identifiers: Name, email address, shipping address, and phone number.

  • Payment Information: Credit/debit card numbers and PayPal details (processed securely via encrypted payment gateways; we do not store full card numbers on our servers).

  • Commercial Information: Order history, products viewed, and customer service inquiries.

We automatically collect:

  • Technical Data: IP address, browser type, device information, and usage patterns via Cookies and similar tracking technologies to enhance your shopping experience.

2. How We Use Your Information

  • To fulfill and manage your orders and payments.

  • To provide customer support and warranty services.

  • To improve site functionality and prevent fraudulent transactions.

  • To send marketing updates (only with your explicit opt-in).

3. Sharing Your Information We do not sell your personal data. We share information only with:

  • Service Providers: Trusted partners for shipping (e.g., DHL, YunExpress), payment processing, and website analytics.

  • Legal Requirements: When required by law or to protect our legal rights.

4. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you have the right to access, correct, or delete your personal data. You may also opt-out of marketing communications at any time. To exercise these rights, email us at [email protected].

5. Data Security & Retention

We implement industry-standard SSL encryption to protect your data during transmission. We retain your information only as long as necessary to fulfill orders or comply with legal tax and accounting obligations.

6. Children’s Privacy

Our services are not directed to persons under 16. We do not knowingly collect data from children.

7. International Transfers

As a global retailer, your data may be processed in servers located outside your home country. We ensure all transfers comply with applicable data protection laws.

 If you have a warranty request or need technical support, please contact our customer service team by email. We aim to respond within one business day.

Office Address: 14B Ruijun Building, Shajing Str, Bao'an District, Shenzhen, China, 518102

Email: [email protected]

Phone:+86 15820790508

Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within a business day, but if you don't get a response from us, please check your spam bin.